EDF Luminus launches assistance service for entrepreneurs

EDF Luminus launches a new exclusive assistance service, Luminus EnergieAssist 24/7, for both existing and future professional consumers. This way, the company takes a new step in its positioning as an energy service provider.


Announced in September 2014, the acquisition of a 50% stake in the company Rami Services is bearing fruit. At the end of 2014, this joint venture enabled EDF Luminus to launch 2 new services for private individuals: Luminus Boiler Maintenance and Luminus Smart Thermostat from Netatmo, designed by Philippe Starck.


Today, EDF Luminus launches Luminus EnergieAssist, a new service for entrepreneurs and particularly self-employed, professional occupations and small businesses whose annual consumption does not exceed 100MWh. The Luminus EnergieAssist 24/7 hotline is aimed at entrepreneurs who face difficulties with their electrical installations and who have an Ecofix Pro or Partner Pro contract. The free number 0800.911.11 is available 24/7. A qualified professional will be dispatched within 24 hours or the same day in case of calls prior to 10 a.m.; travel expenses and two hours of work twice a year are included in the price.


This service can be used to attend breakdowns of electrical installations which can cause a power outage at the company. This is the case if problems occur with switches or safety fuses, or if there is water ingress into a plug socket.


Grégoire Dallemagne, CEO: “With this new service, we confirm our ambition to become a fully-fledged provider of innovative energy services which increase the comfort of our customers.”

Nico De Bie

Head of External Communication, EDF Luminus

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About Luminus

We produce electricity and provide energy as well as energy services. We are the number one in onshore wind energy and hydropower in Belgium. We play a central role in securing energy supplies in Belgium thanks to several natural gas power plants that enable us to respond to the variable character of solar and wind energy. With an installed capacity of 2,199 MW in January 2024, Luminus represents about 10% of the total installed capacity in Belgium. We sell electricity, natural gas and energy services to private and corporate clients, with a commercial market share of about 23%. We invest in future energy challenges by offering innovative solutions to clients in the field of energy efficiency and by keeping focusing on sustainable energy development. We have  2,915 employees. The majority of these people are fully dedicated to the development of energy efficiency services and renewable energy. For the twelfth year in a row, our company is among the 87 companies that have been elected Top Employer in Belgium. We have strong ties with local communities and boast the expertise of the EDF Group, one of the world leaders in the energy industry. More information is available on www.luminus.be


Boulevard du Roi Albert II 7 1210 Bruxelles Belgique

+32 (0)2 229 19 50