EDF Luminus launches assistance service for entrepreneurs

EDF Luminus launches a new exclusive assistance service, Luminus EnergieAssist 24/7, for both existing and future professional consumers. This way, the company takes a new step in its positioning as an energy service provider.

 

Announced in September 2014, the acquisition of a 50% stake in the company Rami Services is bearing fruit. At the end of 2014, this joint venture enabled EDF Luminus to launch 2 new services for private individuals: Luminus Boiler Maintenance and Luminus Smart Thermostat from Netatmo, designed by Philippe Starck.

 

Today, EDF Luminus launches Luminus EnergieAssist, a new service for entrepreneurs and particularly self-employed, professional occupations and small businesses whose annual consumption does not exceed 100MWh. The Luminus EnergieAssist 24/7 hotline is aimed at entrepreneurs who face difficulties with their electrical installations and who have an Ecofix Pro or Partner Pro contract. The free number 0800.911.11 is available 24/7. A qualified professional will be dispatched within 24 hours or the same day in case of calls prior to 10 a.m.; travel expenses and two hours of work twice a year are included in the price.

 

This service can be used to attend breakdowns of electrical installations which can cause a power outage at the company. This is the case if problems occur with switches or safety fuses, or if there is water ingress into a plug socket.

 

Grégoire Dallemagne, CEO: “With this new service, we confirm our ambition to become a fully-fledged provider of innovative energy services which increase the comfort of our customers.”

Nico De Bie

Head of External Communication, EDF Luminus

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About Luminus

Luminus, a key player in the energy transition in Belgium, is active in electricity generation, energy supply and energy solutions and flexibility. The company is No 1 in onshore wind and hydropower in Belgium and has diversified and flexible production units, playing a key role in the country's security of supply and contributing to grid balance.

Luminus supplies electricity and gas to residential and business customers, with a commercial market share of about 23% and offers solutions to help its customers electrify and reduce their CO₂ emissions and energy consumption. By investing in storage and flexibility to overcome the challenges of intermittent renewable energy sources, Luminus turns flexibility challenges into opportunities.

The unwavering commitment of its 3,000 employees drives the realization of Luminus’ sense of purpose: build a CO₂-neutral energy future with electricity and innovative solutions, to help save the planet and drive wellbeing and economic development. To this end, Luminus leans on strong local roots and the expertise of the EDF Group, a world leader in low-carbon energy. The future is electric! #Electrify

For more information about Luminus, please visit www.luminus.be or www.linkedin.com/luminus.

Contact

Boulevard du Roi Albert II 7 1210 Bruxelles Belgique

+32 (0)2 229 19 50

communication@luminus.be

www.luminus.be